INTRODUCTION
In order to adapt our services and site functionalities to customer expectations, we use technologies that collect and process personal data. We use the collected information to analyze site traffic and to personalize the displayed ads and content.Your data is necessary to provide our services at the highest level and to develop them, which is why we take care of their security. We want you to be fully aware of our activities based on the information you provide, so we encourage you to read our Data Privacy Policy.
The most important information:
The administrator of your personal data is the company “Tax Advice” OOD, EIK 114675037, with headquarters and management address in the city of Sofia 1700, 2 “Boris Stefanov” street, office 8. Your data is administered and processed in accordance with Regulation ( EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 year on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (hereinafter referred to as “DPR”), based on your consent.
The administrator has designated Ms. Milena Johneva as the Data Protection Officer, who can be contacted on all issues related to data protection by sending a message by e-mail to the address info@taxadvice.bg or by physical letter to the mailing address of the administrator.
For better understanding, in the following provisions of the Data Privacy Policy, the term “Administrator” has been replaced by the words “We”, “User:-“, “You”.
What do we know about you?
Your personal data are collected and processed only on a legal basis, and their scope depends on the type of service provided.
The personal data used by us are mainly: name, surname, phone number, e-mail address (optional, if you provide it to us), IP address and the data in the message sent to us, which we received from you as a result of your voluntary consent. In the case of subsequent cooperation, these data will be processed for the purpose of conducting the tax settlement procedure abroad, but you will be notified separately of this fact. The information obtained may be transmitted to cooperating entities if this is necessary for the performance of the service.
PURPOSES AND LEGAL BASIS FOR PROCESSING PERSONAL DATA
We process your data in order to:
1. Replying by phone or replying to messages sent to us using the contact form available on the website of the controller or other real-time conversation programs, such as Messenger or WhatsApp, pursuant to Art. 1 б. “f” of the GDPR – the processing is necessary for the purposes of the legitimate interests of the controller, i.e. building and developing relationships with our customers and seeking to sell goods and services;
2. Taking action at your request prior to the conclusion of the contract, e.g. sending, at your request, an offer of services from the controller tailored to your needs, pursuant to Art. 6 para. 1 б. “b” of the GDPR – the processing is necessary for the conclusion of a contract or for taking action at your request before the conclusion of a contract
3. Sending you marketing content, depending on which communication channel you have chosen, contact by telephone, SMS or e-mail, to present offers and commercial terms and to send you personalised information about the controller’s products and services Art. 6 par. 1 б. “a” of the GDPR – i.e. your consent is given within the scope of receiving marketing content.
4. entering into and performance of a partnership agreement under Article 6(1)(b) GDPR – the processing is necessary to enter into a contract or to act on your request before entering into a contract.
5. Organization and implementation of the “Refer a Friend” campaign according to Art. 6 par. 1 (b) GDPR – the processing is necessary for the implementation of the rules of the “Recommend a Friend” campaign, including the fulfilment of an obligation that applies to the controller due to the content of the rules in question, in addition, the data are processed in connection with a legal obligation that applies to the controller pursuant to Art. 6 para. 1(c) GDPR.
The controller reserves the right to contact you by telephone or e-mail in cases strictly related to the implementation of the provisions of the contract between you and the controller.
We will only process personal data for the period necessary to achieve the purpose for which it was collected, i.e. for the time necessary to respond to the message sent via the contact form, but no longer than 18 months from the end of the month in which the last contact was made. In the case of processing based on consent, the data will be processed for the period necessary to achieve the purpose for which they were collected or which is indicated in the content of a separate statement of consent, in any case not after its withdrawal.
Personal data collected in connection with the contract concluded for the purpose of its implementation and the pursuit of claims until the expiry of the statute of limitations for them, in accordance with the provisions of the Civil Code, which also applies to access to the Customer Panel.
Data necessary to achieve the purpose for which they were collected, but not more than 3 months after the end of the selected recruitment process or until the withdrawal of consent.
The data collected for the implementation of the “Recommend a Friend” action will be processed for the period necessary to achieve the purpose for which they were collected, i.e., for the period necessary to fulfil the obligations imposed on the controller by the content of the rules of the “Recommend a Friend” action and the law in force, including the Accounting Act of 29 September 1994, i.e., for 5 years from the end of the year in which the settlement for the instruction was made.
Please note that if you do not provide the administrator with the full documentation required to make the settlement in accordance with the contract entered into or in the absence of a contract for the following financial year, the documentation provided by you will be permanently deleted after 12 months have elapsed since the last contact with you.
Data sharing
We will only disclose your data to recipients who are our trusted partners, such as companies providing and operating our systems and assisting us in the use of our website, marketing service providers and other companies within the Tax Advice group.
We also inform you that your personal data will not be transferred outside Tax Advice or provided to international organisations.
You are safe with us!
We know how important your privacy is, so we are committed to taking the best care of the data you provide. As soon as you hand it over to us, we become responsible for it. Your data is protected by us through technical and organizational security.
In the interest of your privacy and the security of your data, we certify that your data:
– are processed in accordance with the law, objectively and in a transparent manner for the data subject,
– are collected for the purposes set out in this document, are specific, explicit, legally based and lawful,
– are not subject to further processing incompatible with the aforementioned purposes,
– factually accurate, used, limited to what is necessary and sufficient in relation to the purposes for which the data are processed,
– accurate and, if necessary, kept up to date,
– properly secured.
In addition, we will stop collecting and processing your data as soon as you withdraw your consent to the processing.
We are committed to strict compliance with data protection regulations, i.e. the Data Protection Act of 10 May 2018 and the GDPR.
It’s all up to you
Thanks to you, we can develop our website and improve the services we provide. We appreciate that you wish to be in contact with us and that you have provided us with your data, so we want you to feel safe and fully aware that your consent is voluntary.
Any person who has provided us with personal data has the option of requesting that we stop processing it and opt-out of receiving commercial information by email in the future, initiating telephone calls and using other methods of direct communication for marketing purposes, presenting an offer or market research.
You can access the information we have about you at any time. You have the right to rectify, transfer, delete or restrict processing and to object to further processing.
To access the information you have provided, to make changes to it or to request its removal, we encourage you to contact our company directly – contact details can be found above . We will use our best endeavours to ensure that your application is dealt with as soon as possible.
Cookies
Our website uses information stored through the use of cookies and similar technologies (e.g. local storage) for statistical purposes and to profile marketing content to individual needs.
Cookies may also be used by our collaborating entities, i.e. advertisers, research companies and multimedia application providers. Cookies do not contain information about the user’s contact details.
Cookies collected by our website can be divided into the following types, according to the purpose of their use:
– Necessary: necessary for the proper functioning of the website – files processed on the basis of the legitimate interests of the controller (Art. 6 (1) b. (f) GDPR) (depending on their type, they are session or stored for 1 day after saving);
– by preference: allow you to adapt the functionalities of the website to your needs and preferences (Art. 6 (1) (a) GDPR) (depending on their type, they are permanent or stored for 1 day after they are saved);
– statistical: they allow us to study website traffic, learn about our users’ preferences, analyse their behaviour on the website and enable interaction with external networks and platforms – files processed on the basis of the user’s voluntary consent (Art. 6 (1) (a) GDPR) (depending on their type, they are sessional, permanent or stored from 1 day to 2 years);
– marketing: allowing us to tailor the advertisements and content we show to our users’ preferences and to run personalised marketing campaigns – files processed on the basis of the user’s voluntary consent (Article 6 (1) (a) GDPR) (depending on their type, they are session, permanent or stored for 3 to 12 months).
Third parties (third party providers), incl. Google, may show you advertisements about our services on sites providing their advertising space. Providers use cookies to serve ads based on previously visited pages.
It is possible to block the collection of information by blocking (disabling) cookies in the user’s computer settings.
